RETURN & EXCHANGES

RETURNS & EXCHANGES

This Returns and Exchanges Policy applies to all purchases made through the website Bikionthego.com, the Bikionthego mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site"). All Bikionthego purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.

Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

Returns by mail

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

  1. On your return form, check off the items you wish to return and list the return reason code(s).
  2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
  3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  4. Mail your online returns using the pre-printed label included with your package, or to the following address:
Biki On The Go
Attention: Online Returns
758 Kapahulu Ave Ste100-1027
Honolulu, HI 96816

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.  The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.